Case Study
ChatC AI Chatbot for WooCommerce
AI Commerce Support
Developed an AI chatbot platform for WordPress/WooCommerce with product-aware responses powered by RAG embeddings.
.NET Web APIWordPress (PHP)OpenAI APIRAG
Role
Backend and plugin integration engineer.
Problem Context
Needed to provide context-aware support responses that map correctly to changing product catalogs.
Architecture Decisions
- Built .NET API integrations with OpenAI-compatible provider support.
- Created WordPress plugin UX with admin settings and floating chat widget.
- Implemented automated product embedding pipeline for retrieval context freshness.
Outcomes
- Enabled e-commerce teams to deploy smarter support automation with low integration friction.
- Improved response relevance by grounding assistant answers in product data.